The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Evaluating and mapping network operations
Reviewing compliance with system protocols
Installing software and hardware
Organising and accessing software, materials and consumables
Maintaining virus, backup and security systems in line with organisational requirements
Identifying new technologies which match the future needs of the organisation
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating some theoretical concepts.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Knowledge of the costs and benefits of technology maintenance strategies
Knowledge of organisation's operating systems, including knowledge of networks
Principles of developing a maintenance schedule for a network
Knowledge of back up and security procedures, maintenance and diagnostic procedures, licensing and installation and purchasing procedures
Understanding current industry accepted hardware and software products including knowledge of general features and capabilities
Understanding organisational business plans, goals and directions
Understanding methods and processes to prepare budget and cost analysis
Knowledge of access protocols (eg. internet, TP/TCP)
Underpinning Skills
Literacy skills to interpret and evaluate the purposes and objectives of various uses of technology; display logical organisation of written information
Research and analysis skills to analyse and identify organisation's future technology requirements
Problem solving skills for common network problems
Report writing skills to organise information from a range of sources to form recommendations
Analytical skills in relation to systems administration
Diagnostic skills in relation to identifying problems or faults
Decision making skills for purchasing of new technology
Interpersonal skills for cooperating with others on system use
Presentation skills for explaining the operation of technology in a business environment
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information - (Level 3) to formulate recommendations
Communicating ideas and information - (Level 2) with members of the work team
Planning and organising activities - (Level 2) to maintain business technology
Working with teams and others -(Level 2) in completing scheduled tasks
Using mathematical ideas and techniques -(Level 2) as an aid to measure and schedule tasks
Solving problems - (Level 2) to identify future technology requirements
Using technology -(Level 3) to complete allocated tasks
The Evidence Guide identifies the critical aspects, underpinning knowledge and skills to be demonstrated to confirm competency for this unit. This is an integral part of the assessment of competency and should be read in conjunction with the Range Statement.
Critical Aspects of Evidence
Evaluating and mapping network operations
Reviewing compliance with system protocols
Installing software and hardware
Organising and accessing software, materials and consumables
Maintaining virus, backup and security systems in line with organisational requirements
Identifying new technologies which match the future needs of the organisation
Underpinning Knowledge*
* At this level the learner must demonstrate understanding of a broad knowledge base incorporating some theoretical concepts.
The relevant legislation from all levels of government that affects business operation, especially in regard to Occupational Health and Safety and environmental issues, equal opportunity, industrial relations and anti-discrimination
Knowledge of the costs and benefits of technology maintenance strategies
Knowledge of organisation's operating systems, including knowledge of networks
Principles of developing a maintenance schedule for a network
Knowledge of back up and security procedures, maintenance and diagnostic procedures, licensing and installation and purchasing procedures
Understanding current industry accepted hardware and software products including knowledge of general features and capabilities
Understanding organisational business plans, goals and directions
Understanding methods and processes to prepare budget and cost analysis
Knowledge of access protocols (eg. internet, TP/TCP)
Underpinning Skills
Literacy skills to interpret and evaluate the purposes and objectives of various uses of technology; display logical organisation of written information
Research and analysis skills to analyse and identify organisation's future technology requirements
Problem solving skills for common network problems
Report writing skills to organise information from a range of sources to form recommendations
Analytical skills in relation to systems administration
Diagnostic skills in relation to identifying problems or faults
Decision making skills for purchasing of new technology
Interpersonal skills for cooperating with others on system use
Presentation skills for explaining the operation of technology in a business environment
Ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental abilities
Resource Implications
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace
Consistency of Performance
In order to achieve consistency of performance, evidence should be collected over a set period of time which is sufficient to include dealings with an appropriate range and variety of situations
Context/s of Assessment
Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement
Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package
Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment
Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels at the end of this unit
Key Competency Levels
Collecting, analysing and organising information - (Level 3) to formulate recommendations
Communicating ideas and information - (Level 2) with members of the work team
Planning and organising activities - (Level 2) to maintain business technology
Working with teams and others -(Level 2) in completing scheduled tasks
Using mathematical ideas and techniques -(Level 2) as an aid to measure and schedule tasks
Solving problems - (Level 2) to identify future technology requirements
Using technology -(Level 3) to complete allocated tasks